Accounting Quality and Operational Manager – Hybrid, Nantwich, Cheshire

Promar International is recruiting for a Quality and Operational Manager to lead and develop a team of 4 on a fixed-term basis. This position is available to work remote, hybrid or from the central office with the team in Nantwich, Cheshire. 

The manager and team play a vital role in supporting the Farm Business Accounts business to deliver efficient and accurate turnaround of Farm Business Accounts. You will have responsibility for ensuring quality standards are met. The team provide support to customers and the Farm Business Accounts Teams.

Responsible for checking and processing year-end accounts, quality checking datasets, answering client helpdesk queries, assisting with anti-money laundering compliance, setting up clients for HMRC services, product and service development, and other duties as required.

Essential duties and responsibilities

  • Provide the leadership for the successful completion of year-end accounts
  • Lead and develop a team of four experienced team members
  • Quality assurance of year-end accounts datasets
  • Provision of client helpdesk to effectively manage customer queries
  • Oversight of Anti Money Laundering compliance
  • Assisting with setting up clients for VAT/MTD/PAYE
  • Provide general administrative support to the Farm Business Accounts field teams
  • Liaise with consultants, customers & other professionals
  • Contribute to continuous improvement and efficiency gains


  • Customer service experience
  • Bookkeeping or accountancy experience
  • Excellent organisational skills to achieve set deadlines
  • A keen eye for detail and the ability to achieve a high level of accuracy
  • Team leadership and management aptitude
  • Excellent communication skills and telephone manner
  • Good IT aptitude


  • Free on-site parking and electric vehicle charging points
  • Newly renovated office
  • Casual dress
  • Company events
  • Private dental insurance
  • Wellness programmes
  • Gym membership
  • Company pension (Enhanced by Genus)
  • Sick pay
  • Store discounts
  • Referral programme
  • Cycle-to-work scheme
  • Language training provided and support for continuous professional development (CPD)


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